DANIELA CONSTANZA QUIÑONES OTEY

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    20142021

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    • ECUXH: A Set of User eXperience Heuristics for e-Commerce

      Bascur, C., Rusu, C. & Quiñones, D., 2021, Social Computing and Social Media: Experience Design and Social Network Analysis - 13th International Conference, SCSM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Meiselwitz, G. (ed.). Springer Science and Business Media Deutschland GmbH, p. 407-420 14 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12774 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Identifying Customer eXperience Touchpoints in Tourism on the Hotel Industry

      Rojas, L., Quiñones, D. & Rusu, C., 2021, Social Computing and Social Media: Experience Design and Social Network Analysis - 13th International Conference, SCSM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Meiselwitz, G. (ed.). Springer Science and Business Media Deutschland GmbH, p. 484-499 16 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12774 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Customer eXperience: A Bridge Between Service Science and Human-Computer Interaction

      Rusu, V., RUSU, ALEXANDRU. CRISTIAN., Botella, F., QUIÑONES OTEY, DANIELA. CONSTANZA., Bascur, C. & Rusu, V. Z., 2020, Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019. Ahram, T., Karwowski, W., Pickl, S. & Taiar, R. (eds.). Springer Verlag, p. 385-390 6 p. (Advances in Intelligent Systems and Computing; vol. 1026).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      5 Scopus citations
    • Customer eXperience in Valparaíso hostels: Analyzing tourists’ opinions

      Rusu, V., RUSU, ALEXANDRU. CRISTIAN., QUIÑONES OTEY, DANIELA. CONSTANZA., RONCAGLIOLO DE LA HORRA, SILVANA. PAOLA., Carvajal, V. & Muñoz, M., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 226-235 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Customer experiences in retail: case studies in physical and virtual channels

      Bascur, C., RUSU, ALEXANDRU. CRISTIAN. & QUIÑONES OTEY, DANIELA. CONSTANZA., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 171-180 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review