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DANIELA CONSTANZA QUIÑONES OTEY

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    20142021

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    • 2021

      ECUXH: A Set of User eXperience Heuristics for e-Commerce

      Bascur, C., Rusu, C. & Quiñones, D., 2021, Social Computing and Social Media: Experience Design and Social Network Analysis - 13th International Conference, SCSM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Meiselwitz, G. (ed.). Springer Science and Business Media Deutschland GmbH, p. 407-420 14 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12774 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Identifying Customer eXperience Touchpoints in Tourism on the Hotel Industry

      Rojas, L., Quiñones, D. & Rusu, C., 2021, Social Computing and Social Media: Experience Design and Social Network Analysis - 13th International Conference, SCSM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Meiselwitz, G. (ed.). Springer Science and Business Media Deutschland GmbH, p. 484-499 16 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12774 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • 2020

      Customer eXperience: A Bridge Between Service Science and Human-Computer Interaction

      Rusu, V., RUSU, ALEXANDRU. CRISTIAN., Botella, F., QUIÑONES OTEY, DANIELA. CONSTANZA., Bascur, C. & Rusu, V. Z., 2020, Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019. Ahram, T., Karwowski, W., Pickl, S. & Taiar, R. (eds.). Springer Verlag, p. 385-390 6 p. (Advances in Intelligent Systems and Computing; vol. 1026).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      6 Scopus citations
    • Customer eXperience in Valparaíso hostels: Analyzing tourists’ opinions

      Rusu, V., RUSU, ALEXANDRU. CRISTIAN., QUIÑONES OTEY, DANIELA. CONSTANZA., RONCAGLIOLO DE LA HORRA, SILVANA. PAOLA., Carvajal, V. & Muñoz, M., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 226-235 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Customer experiences in retail: case studies in physical and virtual channels

      Bascur, C., RUSU, ALEXANDRU. CRISTIAN. & QUIÑONES OTEY, DANIELA. CONSTANZA., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 171-180 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Evaluation of customer experience and behaviour: a literature review

      Cano, S., RUSU, ALEXANDRU. CRISTIAN. & QUIÑONES OTEY, DANIELA. CONSTANZA., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 181-192 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception

      RUSU, ALEXANDRU. CRISTIAN., Rusu, V., Botella, F., QUIÑONES OTEY, DANIELA. CONSTANZA., Bascur, C., Urs, B. A., Urs, I., Mazilu, I. M., Gorgan, D. & Oniga, S., 2020, Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019. Ahram, T., Karwowski, W., Pickl, S. & Taiar, R. (eds.). Springer Verlag, p. 391-396 6 p. (Advances in Intelligent Systems and Computing; vol. 1026).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      1 Scopus citations
    • Programmer experience: a set of heuristics for programming environments

      Morales, J., RUSU, ALEXANDRU. CRISTIAN., Botella, F. & QUIÑONES OTEY, DANIELA. CONSTANZA., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 205-216 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      1 Scopus citations
    • Students’ perception on customer experience: a comparative study

      RUSU, ALEXANDRU. CRISTIAN., Rusu, V., Botella, F., QUIÑONES OTEY, DANIELA. CONSTANZA., Urs, B. A., Urs, I., Morales, J., Cano, S., Aciar, S. & Balmaceda Castro, I., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 236-246 11 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Technology-based social skills learning for people with autism spectrum disorder

      Valencia, K., Rusu, V. Z., Jamet, E., Zúñiga, C., Garrido, E., RUSU, ALEXANDRU. CRISTIAN. & QUIÑONES OTEY, DANIELA. CONSTANZA., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 598-615 18 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      2 Scopus citations
    • Understanding user needs and customer experience in tourism area

      Rojas, L., QUIÑONES OTEY, DANIELA. CONSTANZA. & RUSU, ALEXANDRU. CRISTIAN., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 217-225 9 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • User experience heuristics for national park websites

      Delgado, D., Zamora, D., QUIÑONES OTEY, DANIELA. CONSTANZA., RUSU, ALEXANDRU. CRISTIAN., RONCAGLIOLO DE LA HORRA, SILVANA. PAOLA. & Rusu, V., 2020, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Meiselwitz, G. (ed.). Springer, p. 193-204 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 12195 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      2 Scopus citations
    • 2019

      A Set of Usability and User eXperience Heuristics for Social Networks

      Saavedra, M. J., Rusu, C., Quiñones, D. & Roncagliolo, S., 2019, Social Computing and Social Media. Design, Human Behavior and Analytics - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 128-139 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 11578 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      3 Scopus citations
    • How “Friendly” Integrated Development Environments Are?

      Morales, J., Botella, F., Rusu, C. & Quiñones, D., 2019, Social Computing and Social Media. Design, Human Behavior and Analytics - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 80-91 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 11578 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      2 Scopus citations
    • On-line travel agencies’ usability: Evaluator experience

      Rusu, V., Rusu, C., Quiñones, D., Botella, F., Roncagliolo, S. & Rusu, V. Z., 2019, Social Computing and Social Media. Communication and Social Communities - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 452-463 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 11579 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      1 Scopus citations
    • User as Customer: Touchpoints and Journey Map

      Bascur, C., Rusu, C. & Quiñones, D., 2019, Human Systems Engineering and Design - Proceedings of the 1st International Conference on Human Systems Engineering and Design IHSED2018: Future Trends and Applications. Ahram, T., Taiar, R. & Karwowski, W. (eds.). Springer Verlag, p. 117-122 6 p. (Advances in Intelligent Systems and Computing; vol. 876).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      4 Scopus citations
    • 2018

      An Online Travel Agency Comparative Study: Heuristic Evaluators Perception

      Rusu, C., Botella, F., Rusu, V., Roncagliolo, S. & Quiñones, D., 2018, Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 112-120 9 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10913 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      4 Scopus citations
    • Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics

      Rusu, V. Z., Quiñones, D., Rusu, C., Cáceres, P., Rusu, V. & Roncagliolo, S., 2018, Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 97-111 15 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10913 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    • Customer eXperience: Is this the Ultimate eXperience?

      Rusu, V., Rusu, C., Botella, F. & Quiñones, D., 12 Sep 2018, Proceedings of the 19th International Conference on Human-Computer Interaction, Interaccion 2018. Association for Computing Machinery, 21. (ACM International Conference Proceeding Series).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      6 Scopus citations
    • Evaluating Online Travel Agencies’ Usability: What Heuristics Should We Use?

      Rusu, C., Rusu, V., Quiñones, D., Roncagliolo, S. & Rusu, V. Z., 2018, Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 121-130 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10913 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      3 Scopus citations
    • How novel evaluators perceive their first heuristic evaluation

      Botella, F., Rusu, C., Rusu, V. & Quiñones, D., 12 Sep 2018, Proceedings of the 19th International Conference on Human-Computer Interaction, Interaccion 2018. Association for Computing Machinery, 18. (ACM International Conference Proceeding Series).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      2 Scopus citations
    • On user experience evaluation: Combining user tests and psychometrics

      Rusu, V. Z., Rusu, C., Cáceres, P., Rusu, V., Quiñones, D. & Muñoz, P., 2018, Intelligent Human Systems Integration - Proceedings of the 1st International Conference on Intelligent Human Systems Integration IHSI 2018: Integrating People and Intelligent Systems. Karwowski, W. & Ahram, T. (eds.). Springer Verlag, p. 626-632 7 p. (Advances in Intelligent Systems and Computing; vol. 722).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      1 Scopus citations
    • 2017

      A methodology to develop usability / user experience heuristics

      Otey, D. Q., 25 Sep 2017, Proceedings of the 18th International Conference on Human Computer Interaction, Interaccion 2017. Gonzalez-Calleros, J. M., Guerrero-Garcia, J. & Ordonez, C. A. C. (eds.). Association for Computing Machinery, 57. (ACM International Conference Proceeding Series; vol. Part F131194).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      1 Scopus citations
    • Online travel agencies as social media: Analyzing customers’ opinions

      Rusu, V., Rusu, C., Guzmán, D., Roncagliolo, S. & Quiñones, D., 2017, Social Computing and Social Media: Human Behavior - 9th International Conference, SCSM 2017 Held as Part of HCI International 2017, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 200-209 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10282 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      4 Scopus citations
    • On user experience in virtual museums

      Rusu, C., Rusu, V. Z., Muñoz, P., Rusu, V., Roncagliolo, S. & Quiñones, D., 2017, Social Computing and Social Media: Human Behavior - 9th International Conference, SCSM 2017 Held as Part of HCI International 2017, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 127-136 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10282 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      1 Scopus citations
    • What happens when evaluating social media’s usability?

      Rusu, V., Rusu, C., Quiñones, D., Roncagliolo, S. & Collazos, C. A., 2017, Social Computing and Social Media: Human Behavior - 9th International Conference, SCSM 2017 Held as Part of HCI International 2017, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 117-126 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10282 LNCS).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      5 Scopus citations
    • 2016

      Assessing the customer eXperience based on quantitative data: Virtual travel agencies

      Rusu, V., Rusu, C., Guzmán, D., Espinoza, D., Rojas, D., Roncagliolo, S. & Quiñones, D., 2016, Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. Marcus, A. (ed.). Springer Verlag, p. 499-508 10 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 9746).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      3 Scopus citations
    • Usability heuristics: Reinventing the wheel?

      Rusu, C., Rusu, V., Roncagliolo, S., Quiñones, D., Rusu, V. Z., Fardoun, H. M., Alghazzawi, D. M. & Collazos, C. A., 2016, Social Computing and Social Media - 8th International Conference, SCSM 2016 and Held as Part of HCI International 2016, Proceedings. Meiselwitz, G. (ed.). Springer Verlag, p. 59-70 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 9742).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      9 Scopus citations
    • 2014

      Redefining usability heuristics for transactional web applications

      Quiñones, D., Rusu, C. & Roncagliolo, S., 2014, ITNG 2014 - Proceedings of the 11th International Conference on Information Technology: New Generations. IEEE Computer Society, p. 260-265 6 p. 6822208. (ITNG 2014 - Proceedings of the 11th International Conference on Information Technology: New Generations).

      Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

      20 Scopus citations
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