A holistic approach for the export process management in a wood products enterprise

Integration in the context of supply chain management is fundamental to achieve more resilient supply chains. The complexity of export processes challenges integration efforts augmenting the need for specialized decision support systems to organize and systemize export decisions. The goal in this paper is to introduce an approach for the design of a holistic decision support system that supports the wood products export process of a Chilean enterprise. The approach is focused on minimizing cost and obtaining a better global service level. The different actors involved in the wood export process are studied with special attention to the negotiation process between the wood enterprise and the shipping companies. The decision support system relies on an order management model for the logistics management of the enterprise to adequately solve the supplier selection order allocation problems. A case study is used to illustrate the benefits of the proposal.