A Set of Usability and User eXperience Heuristics for Social Networks

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

Abstract

Social networks have existed in all stages of the human history. Digital systems only helped to globalize their use. Usability refers to the efficacy, efficiency, and satisfaction in achieving user’s goals through a product, system or service. User eXperience (UX) extends the usability concept to the whole range of user’s perception when using (or even intend to use) a product, system or service. Heuristic evaluation is one of the most popular usability evaluation methods. Generic or specific heuristics may be used. Generic heuristics are familiar to evaluators and therefore easy to apply, but they can miss specific usability issues. Specific heuristics can detect relevant domain related usability issues. Evaluating social networks usability and UX is challenging. General usability heuristics, as Nielsen’s, cannot detect specific, domain-related, usability problem. There are relatively few sets of specific usability heuristics for social networks. Moreover, heuristics rarely focus on UX aspects, other than usability. For this work we used the methodology proposed by Quiñones et al. [7], which includes 8 stages, and can be applied iteratively. Finally, we developed a set of 11 heuristics oriented to UX in social networks, applicable for both mobile devices and websites versions. Heuristics were refined based on experts’ feedback, and validation’s results. As future work we pretend to further validate (and possible improve) the set of 11 heuristics based on new case studies.

Original languageEnglish
Title of host publicationSocial Computing and Social Media. Design, Human Behavior and Analytics - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditorsGabriele Meiselwitz
PublisherSpringer Verlag
Pages128-139
Number of pages12
ISBN (Print)9783030219017
DOIs
StatePublished - 2019
Externally publishedYes
Event11th International Conference on Social Computing and Social Media, SCSM 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States
Duration: 26 Jul 201931 Jul 2019

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11578 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference11th International Conference on Social Computing and Social Media, SCSM 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Country/TerritoryUnited States
CityOrlando
Period26/07/1931/07/19

Keywords

  • Heuristic evaluation
  • Social media
  • Usability
  • User eXperience

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