An Online Travel Agency Comparative Study: Heuristic Evaluators Perception

Cristian Rusu, Federico Botella, Virginica Rusu, Silvana Roncagliolo, Daniela Quiñones

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Scopus citations

Abstract

Forming usability professionals, particularly heuristic evaluators, is a challenging task. Heuristic evaluation is a well-known and widely employed usability evaluation method. A heuristic evaluation may be performed based on generic or specific heuristics. A key issue is how new heuristics are validated and/or evaluated; heuristic quality scales were proposed. The paper presents some recurrent problems when teaching the heuristic evaluation method. It also discusses novice evaluators’ perception over Nielsen’s usability heuristics, based on empirical data. The experiment that we made involved Computer Science graduate and undergraduate students, enrolled in a Human-Computer Interaction introductory course. 50 Chilean students and 18 Spanish students participated. The online travel agency Atrapalo.com was used as case study. We used a questionnaire that assesses evaluators’ perception over a set of usability heuristics. It rates each heuristic individually (Utility, Clarity, Ease of use, Necessity of additional checklist), but also the set of heuristics as a whole (Easiness, Intention, Completeness).

Original languageEnglish
Title of host publicationSocial Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings
EditorsGabriele Meiselwitz
PublisherSpringer Verlag
Pages112-120
Number of pages9
ISBN (Print)9783319915203
DOIs
StatePublished - 2018
Externally publishedYes
Event10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018 - Las Vegas, United States
Duration: 15 Jul 201820 Jul 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10913 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018
Country/TerritoryUnited States
CityLas Vegas
Period15/07/1820/07/18

Keywords

  • Heuristic evaluation
  • Heuristic quality
  • Online travel agency
  • Usability
  • Usability heuristics

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