TY - GEN
T1 - An Online Travel Agency Comparative Study
T2 - 10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018
AU - Rusu, Cristian
AU - Botella, Federico
AU - Rusu, Virginica
AU - Roncagliolo, Silvana
AU - Quiñones, Daniela
N1 - Publisher Copyright:
© 2018, Springer International Publishing AG, part of Springer Nature.
PY - 2018
Y1 - 2018
N2 - Forming usability professionals, particularly heuristic evaluators, is a challenging task. Heuristic evaluation is a well-known and widely employed usability evaluation method. A heuristic evaluation may be performed based on generic or specific heuristics. A key issue is how new heuristics are validated and/or evaluated; heuristic quality scales were proposed. The paper presents some recurrent problems when teaching the heuristic evaluation method. It also discusses novice evaluators’ perception over Nielsen’s usability heuristics, based on empirical data. The experiment that we made involved Computer Science graduate and undergraduate students, enrolled in a Human-Computer Interaction introductory course. 50 Chilean students and 18 Spanish students participated. The online travel agency Atrapalo.com was used as case study. We used a questionnaire that assesses evaluators’ perception over a set of usability heuristics. It rates each heuristic individually (Utility, Clarity, Ease of use, Necessity of additional checklist), but also the set of heuristics as a whole (Easiness, Intention, Completeness).
AB - Forming usability professionals, particularly heuristic evaluators, is a challenging task. Heuristic evaluation is a well-known and widely employed usability evaluation method. A heuristic evaluation may be performed based on generic or specific heuristics. A key issue is how new heuristics are validated and/or evaluated; heuristic quality scales were proposed. The paper presents some recurrent problems when teaching the heuristic evaluation method. It also discusses novice evaluators’ perception over Nielsen’s usability heuristics, based on empirical data. The experiment that we made involved Computer Science graduate and undergraduate students, enrolled in a Human-Computer Interaction introductory course. 50 Chilean students and 18 Spanish students participated. The online travel agency Atrapalo.com was used as case study. We used a questionnaire that assesses evaluators’ perception over a set of usability heuristics. It rates each heuristic individually (Utility, Clarity, Ease of use, Necessity of additional checklist), but also the set of heuristics as a whole (Easiness, Intention, Completeness).
KW - Heuristic evaluation
KW - Heuristic quality
KW - Online travel agency
KW - Usability
KW - Usability heuristics
UR - http://www.scopus.com/inward/record.url?scp=85050523662&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-91521-0_9
DO - 10.1007/978-3-319-91521-0_9
M3 - Conference contribution
AN - SCOPUS:85050523662
SN - 9783319915203
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 112
EP - 120
BT - Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings
A2 - Meiselwitz, Gabriele
PB - Springer Verlag
Y2 - 15 July 2018 through 20 July 2018
ER -