Análisis de la satisfacción universitaria en la facultad de ingeniería de la universidad de talca

Translated title of the contribution: Analysis of satisfaction of students of the faculty of engineering of universidad de talca

HANNS ANIBAL DE LA FUENTE MELLA, Mercedes Marzo Navarro, María Jesús Reyes Riquelme

Research output: Contribution to journalArticlepeer-review

17 Scopus citations

Abstract

In the past few years the ambiance of universities have experimented significant changes that have made universities alert about two aspects that are closely linked: perceived quality of service and satisfaction. In this work we develop, implement and evaluate a wide measure of satisfaction of students of the Faculty of Engineering of Universidad de Talca, Chile, and the relationship between satisfaction experienced by them and their loyalty to the institution offering the service. On the basis of the previous thing, this study will establish by means of a model of relations, since the satisfaction of the students are reflected in their behaviors, which help the institution to ensure its survival en the environment in which they operate.

Translated title of the contributionAnalysis of satisfaction of students of the faculty of engineering of universidad de talca
Original languageSpanish
Pages (from-to)350-363
Number of pages14
JournalIngeniare
Volume18
Issue number3
StatePublished - 1 Dec 2010

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