TY - JOUR
T1 - Applying a methodology to develop user eXperience heuristics
AU - Quiñones, Daniela
AU - Rusu, Cristian
N1 - Funding Information:
The authors would like to thank all the participants (experts and researchers) who were involved in the experiments for this study, especially the members of the “UseCV” Research Group in Human-Computer Interaction (School of Informatics Engineering, Pontificia Universidad Católica de Valparaíso – Chile). We would also like to thank the experts Dania Delgado and Daniela Zamora who developed the heuristics for the national park websites for sharing their work. This work was supported by the Universidad de Playa Ancha, Valparaíso, Chile; we would like to thank Prof. Dr. Virginica Rusu and her students.
Publisher Copyright:
© 2019 Elsevier B.V.
PY - 2019/10
Y1 - 2019/10
N2 - A heuristic evaluation method allows the evaluation of the usability of application domains. To evaluate applications that have specific domain features, researchers can use sets of specific usability heuristics in addition to the well-known (usually Nielsen's) heuristics. Heuristics can also focus on the User eXperience (UX) aspects other than the usability. In a previous work, we proposed a formal methodology for establishing usability/UX heuristics. The methodology has 8 stages including activities to formulate, specify, validate and refine a new set of heuristics for a specific application domain. The methodology was validated through expert opinion and several case studies. Although when specifying the methodology, we explained each of its stages in detail, some activities can be difficult to perform without a guide that helps the researcher determine how the stages should be carried out. This article presents a detailed explanation regarding how to apply each stage of the methodology to create a new set of heuristics for a specific domain. Additionally, this paper explains how to iterate the methodology's stages and when to stop the process of developing new heuristics.
AB - A heuristic evaluation method allows the evaluation of the usability of application domains. To evaluate applications that have specific domain features, researchers can use sets of specific usability heuristics in addition to the well-known (usually Nielsen's) heuristics. Heuristics can also focus on the User eXperience (UX) aspects other than the usability. In a previous work, we proposed a formal methodology for establishing usability/UX heuristics. The methodology has 8 stages including activities to formulate, specify, validate and refine a new set of heuristics for a specific application domain. The methodology was validated through expert opinion and several case studies. Although when specifying the methodology, we explained each of its stages in detail, some activities can be difficult to perform without a guide that helps the researcher determine how the stages should be carried out. This article presents a detailed explanation regarding how to apply each stage of the methodology to create a new set of heuristics for a specific domain. Additionally, this paper explains how to iterate the methodology's stages and when to stop the process of developing new heuristics.
KW - Heuristic evaluation
KW - Methodology
KW - Usability
KW - Usability heuristics
KW - User experience
KW - User experience heuristics
UR - http://www.scopus.com/inward/record.url?scp=85064514515&partnerID=8YFLogxK
U2 - 10.1016/j.csi.2019.04.004
DO - 10.1016/j.csi.2019.04.004
M3 - Article
AN - SCOPUS:85064514515
VL - 66
JO - Computer Standards and Interfaces
JF - Computer Standards and Interfaces
SN - 0920-5489
M1 - 103345
ER -