Applying rhetorical analysis to processing technical documents

Bell Manrique-Losada, Carlos Mario Zapata-Jaramillo, RENE ALEJANDRO VENEGAS VELASQUEZ

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

Rhetorical discourse analysis (RDA) emphasizes the communicative purpose and organization structures of texts. This paper proposes a rhetorical organization model for business-based technical documents. Using RDA and genre analysis, we define such a model based on functional and structural features in terms of macro-moves, moves, and functions that comprise a type of document called standard operating procedure (SOP). An SOP is a technical document that describes procedures for segments of business processes or policies to be implemented inside organizations (commonly called a procedure manual). We propose a functional-structural framework for analyzing SOP discourses by influencing and restricting their content based on the style of the 'manual' genre. We identify an SOP as a document with procedural information that serves as a relevant source for extracting domain knowledge and business information. We apply this model as an analytical-conceptual procedure for mapping business documents and generating a controlled language output.

Original languageEnglish
Article numbere43382
JournalActa Scientiarum Language and Culture
Volume41
Issue number1
DOIs
StatePublished - 2019
Externally publishedYes

Keywords

  • Functional
  • Rhetorical discourse analysis
  • Standard operating procedure
  • Structural model

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