@inproceedings{90e6b5dfcb7a448e94dc363873c28520,
title = "Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics",
abstract = "Usability is a basic attribute in software quality. Its complex and evolving nature is hard to describe in a unique definition. Usability refers to ease of use and the way users can perform their tasks. User eXperience (UX) goes beyond the three generally accepted usability{\textquoteright}s dimensions: effectiveness, efficiency and satisfaction. UX covers all aspects of someone{\textquoteright}s interaction with a product, application, system and/or service including psychological ones. Psychometrics as a psychological assessment tool could be helpful in UX studies as a complement to usability evaluation methods. Communicability is a distinctive quality of interactive systems that effectively and efficiently communicate to the users the design intent and interactive principles. The paper explores how user testing (co-discovery), communicability evaluation, query techniques, and psychometrics (motivation scale) may complement each other when assessing UX. Empirical evidences are analyzed, using the World Digital Library (www.wdl.org) as a case study.",
keywords = "Communicability, Digital Library, Psychometrics, User eXperience, User testing",
author = "Rusu, {Virginia Zaraza} and Daniela Qui{\~n}ones and Cristian Rusu and Pablo C{\'a}ceres and Virginica Rusu and Silvana Roncagliolo",
note = "Publisher Copyright: {\textcopyright} 2018, Springer International Publishing AG, part of Springer Nature.; null ; Conference date: 15-07-2018 Through 20-07-2018",
year = "2018",
doi = "10.1007/978-3-319-91521-0_8",
language = "English",
isbn = "9783319915203",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Verlag",
pages = "97--111",
editor = "Gabriele Meiselwitz",
booktitle = "Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings",
}