Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics

Virginia Zaraza Rusu; Daniela Quiñones; Cristian Rusu; Pablo Cáceres; Virginica Rusu; Silvana Roncagliolo

doi:10.1007/978-3-319-91521-0_8

Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics

Virginia Zaraza Rusu, Daniela Quiñones, Cristian Rusu, Pablo Cáceres, Virginica Rusu, Silvana Roncagliolo

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

Usability is a basic attribute in software quality. Its complex and evolving nature is hard to describe in a unique definition. Usability refers to ease of use and the way users can perform their tasks. User eXperience (UX) goes beyond the three generally accepted usability’s dimensions: effectiveness, efficiency and satisfaction. UX covers all aspects of someone’s interaction with a product, application, system and/or service including psychological ones. Psychometrics as a psychological assessment tool could be helpful in UX studies as a complement to usability evaluation methods. Communicability is a distinctive quality of interactive systems that effectively and efficiently communicate to the users the design intent and interactive principles. The paper explores how user testing (co-discovery), communicability evaluation, query techniques, and psychometrics (motivation scale) may complement each other when assessing UX. Empirical evidences are analyzed, using the World Digital Library (www.wdl.org) as a case study.

Original language	English
Title of host publication	Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings
Editors	Gabriele Meiselwitz
Publisher	Springer Verlag
Pages	97-111
Number of pages	15
ISBN (Print)	9783319915203
DOIs	https://doi.org/10.1007/978-3-319-91521-0_8
State	Published - 2018
Externally published	Yes
Event	10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018 - Las Vegas, United States Duration: 15 Jul 2018 → 20 Jul 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10913 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018
Country/Territory	United States
City	Las Vegas
Period	15/07/18 → 20/07/18

Keywords

Communicability
Digital Library
Psychometrics
User eXperience
User testing

Access to Document

10.1007/978-3-319-91521-0_8

Cite this

Rusu, V. Z., Quiñones, D., Rusu, C., Cáceres, P., Rusu, V., & Roncagliolo, S. (2018). Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics. In G. Meiselwitz (Ed.), Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings (pp. 97-111). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10913 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-91521-0_8

Rusu, Virginia Zaraza ; Quiñones, Daniela ; Rusu, Cristian et al. / Approaches on User eXperience Assessment : User Tests, Communicability and Psychometrics. Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings. editor / Gabriele Meiselwitz. Springer Verlag, 2018. pp. 97-111 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "Usability is a basic attribute in software quality. Its complex and evolving nature is hard to describe in a unique definition. Usability refers to ease of use and the way users can perform their tasks. User eXperience (UX) goes beyond the three generally accepted usability{\textquoteright}s dimensions: effectiveness, efficiency and satisfaction. UX covers all aspects of someone{\textquoteright}s interaction with a product, application, system and/or service including psychological ones. Psychometrics as a psychological assessment tool could be helpful in UX studies as a complement to usability evaluation methods. Communicability is a distinctive quality of interactive systems that effectively and efficiently communicate to the users the design intent and interactive principles. The paper explores how user testing (co-discovery), communicability evaluation, query techniques, and psychometrics (motivation scale) may complement each other when assessing UX. Empirical evidences are analyzed, using the World Digital Library (www.wdl.org) as a case study.",

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Rusu, VZ, Quiñones, D , Rusu, C , Cáceres, P, Rusu, V & Roncagliolo, S 2018, Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics. in G Meiselwitz (ed.), Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10913 LNCS, Springer Verlag, pp. 97-111, 10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018, Las Vegas, United States, 15/07/18. https://doi.org/10.1007/978-3-319-91521-0_8

Approaches on User eXperience Assessment : User Tests, Communicability and Psychometrics. / Rusu, Virginia Zaraza; Quiñones, Daniela ; Rusu, Cristian et al.

Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings. ed. / Gabriele Meiselwitz. Springer Verlag, 2018. p. 97-111 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10913 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Quiñones, Daniela

AU - Rusu, Cristian

AU - Cáceres, Pablo

AU - Rusu, Virginica

AU - Roncagliolo, Silvana

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N2 - Usability is a basic attribute in software quality. Its complex and evolving nature is hard to describe in a unique definition. Usability refers to ease of use and the way users can perform their tasks. User eXperience (UX) goes beyond the three generally accepted usability’s dimensions: effectiveness, efficiency and satisfaction. UX covers all aspects of someone’s interaction with a product, application, system and/or service including psychological ones. Psychometrics as a psychological assessment tool could be helpful in UX studies as a complement to usability evaluation methods. Communicability is a distinctive quality of interactive systems that effectively and efficiently communicate to the users the design intent and interactive principles. The paper explores how user testing (co-discovery), communicability evaluation, query techniques, and psychometrics (motivation scale) may complement each other when assessing UX. Empirical evidences are analyzed, using the World Digital Library (www.wdl.org) as a case study.

AB - Usability is a basic attribute in software quality. Its complex and evolving nature is hard to describe in a unique definition. Usability refers to ease of use and the way users can perform their tasks. User eXperience (UX) goes beyond the three generally accepted usability’s dimensions: effectiveness, efficiency and satisfaction. UX covers all aspects of someone’s interaction with a product, application, system and/or service including psychological ones. Psychometrics as a psychological assessment tool could be helpful in UX studies as a complement to usability evaluation methods. Communicability is a distinctive quality of interactive systems that effectively and efficiently communicate to the users the design intent and interactive principles. The paper explores how user testing (co-discovery), communicability evaluation, query techniques, and psychometrics (motivation scale) may complement each other when assessing UX. Empirical evidences are analyzed, using the World Digital Library (www.wdl.org) as a case study.

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ER -

Rusu VZ, Quiñones D , Rusu C , Cáceres P, Rusu V, Roncagliolo S. Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics. In Meiselwitz G, editor, Social Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings. Springer Verlag. 2018. p. 97-111. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-91521-0_8

Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics

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