Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Usability is a basic attribute in software quality. Its complex and evolving nature is hard to describe in a unique definition. Usability refers to ease of use and the way users can perform their tasks. User eXperience (UX) goes beyond the three generally accepted usability’s dimensions: effectiveness, efficiency and satisfaction. UX covers all aspects of someone’s interaction with a product, application, system and/or service including psychological ones. Psychometrics as a psychological assessment tool could be helpful in UX studies as a complement to usability evaluation methods. Communicability is a distinctive quality of interactive systems that effectively and efficiently communicate to the users the design intent and interactive principles. The paper explores how user testing (co-discovery), communicability evaluation, query techniques, and psychometrics (motivation scale) may complement each other when assessing UX. Empirical evidences are analyzed, using the World Digital Library (www.wdl.org) as a case study.

Original languageEnglish
Title of host publicationSocial Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings
EditorsGabriele Meiselwitz
PublisherSpringer Verlag
Pages97-111
Number of pages15
ISBN (Print)9783319915203
DOIs
StatePublished - 1 Jan 2018
Event10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018 - Las Vegas, United States
Duration: 15 Jul 201820 Jul 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10913 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018
Country/TerritoryUnited States
CityLas Vegas
Period15/07/1820/07/18

Keywords

  • Communicability
  • Digital Library
  • Psychometrics
  • User eXperience
  • User testing

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