Critical success factors for implementing business intelligence system: Empirical study in vietnam

Quoc Trung Pham, Tu Khanh Mai, Sanjay Misra, BRODERICK CRAWFORD LABRIN, RICARDO JAVIER SOTO DE GIORGIS

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

10 Scopus citations

Abstract

Although the application of business intelligence (BI) system has increased recently, the critical success factors (CSFs) of BI system implementation remain poorly understood. Therefore, understanding CSFs for BI system is necessary for a company to be successful in implementing a BI system. Currently, the number of business successfully implemented BI in Vietnam is still limited. In order to understand the current situation of BI implementation in Vietnam, case study method has been used. Based on the research framework developed by Yeoh & Koronios, in-depth interviews have been conducted with 4 Vietnamese companies, who already implemented BI system. The main result of this study helps to extract the lessons learnt from 4 cases to rank the importance of CSFs for BI implementation in Vietnam context. Based on this result, recommendations were made for increasing the probability of successfully implementing BI system in Vietnam and other countries with similar conditions.

Original languageEnglish
Title of host publicationComputational Science and Its Applications - 16th International Conference, ICCSA 2016, Proceedings
EditorsSanjay Misra, Osvaldo Gervasi, Carmelo M. Torre, David Taniar, Elena Stankova, Ana Maria A.C. Rocha, Shangguang Wang, Beniamino Murgante, Bernady O. Apduhan
PublisherSpringer Verlag
Pages567-584
Number of pages18
ISBN (Print)9783319420912
DOIs
StatePublished - 1 Jan 2016
Event16th International Conference on Computational Science and Its Applications, ICCSA 2016 - Beijing, China
Duration: 4 Jul 20167 Jul 2016

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9790
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference16th International Conference on Computational Science and Its Applications, ICCSA 2016
CountryChina
CityBeijing
Period4/07/167/07/16

Keywords

  • Business intelligence
  • Critical success factor
  • Empirical study
  • Information system implementation
  • Vietnam

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