Customer eXperience: Is this the Ultimate eXperience?

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Scopus citations

Abstract

"Abilities" and "Xperiences" are well-known and intensely scrutinized in Human-Computer Interaction (HCI). A lot of work was done and published on Usability and User eXperience (UX). Both concepts are still evolving, and other related concepts arise. Customer eXperience (CX) is relatively new in HCI; traditionally, CX is more related to the Service Science Bield. There is no generally agreed deBinition on CX. The paper expresses our (subjective) point of view on CX, its relationship with UX/Usability, and its relevance for HCI.

Original languageEnglish
Title of host publicationProceedings of the 19th International Conference on Human-Computer Interaction, Interaccion 2018
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450364911
DOIs
StatePublished - 12 Sep 2018
Event19th International Conference on Human-Computer Interaction, Interaccion 2018 - Palma, Spain
Duration: 12 Sep 201814 Sep 2018

Publication series

NameACM International Conference Proceeding Series

Conference

Conference19th International Conference on Human-Computer Interaction, Interaccion 2018
Country/TerritorySpain
CityPalma
Period12/09/1814/09/18

Keywords

  • Customer eXperience
  • Service science
  • Usability
  • User eXperience

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