@inproceedings{a5b760a7744e446c85a1fbf997be8feb,
title = "Customer eXperience: Is this the Ultimate eXperience?",
abstract = "{"}Abilities{"} and {"}Xperiences{"} are well-known and intensely scrutinized in Human-Computer Interaction (HCI). A lot of work was done and published on Usability and User eXperience (UX). Both concepts are still evolving, and other related concepts arise. Customer eXperience (CX) is relatively new in HCI; traditionally, CX is more related to the Service Science Bield. There is no generally agreed deBinition on CX. The paper expresses our (subjective) point of view on CX, its relationship with UX/Usability, and its relevance for HCI.",
keywords = "Customer eXperience, Service science, Usability, User eXperience",
author = "Virginica Rusu and Cristian Rusu and Federico Botella and Daniela Qui{\~n}ones",
note = "Publisher Copyright: {\textcopyright} 2018 Association for Computing Machinery.; 19th International Conference on Human-Computer Interaction, Interaccion 2018 ; Conference date: 12-09-2018 Through 14-09-2018",
year = "2018",
month = sep,
day = "12",
doi = "10.1145/3233824.3233848",
language = "English",
series = "ACM International Conference Proceeding Series",
publisher = "Association for Computing Machinery",
booktitle = "Proceedings of the 19th International Conference on Human-Computer Interaction, Interaccion 2018",
}