Developing SMASH: A set of SMArtphone's uSability Heuristics

Rodolfo Inostroza, Cristian Rusu, Silvana Roncagliolo, Virginica Rusu, César A. Collazos

Research output: Contribution to journalArticlepeer-review

82 Scopus citations


The smartphone market is nowadays highly competitive. When buying a new device, users focus on visual esthetics, ergonomics, performance, and user experience, among others. Assessing usability issues allows improving these aspects. One popular method for detecting usability problems is heuristic evaluation, in which evaluators employ a set of usability heuristics as guide. Using proper heuristics is highly relevant. In this paper we present SMASH, a set of 12 usability heuristics for smartphones and mobile applications, developed iteratively. SMASH (previously named TMD: Usability heuristics for Touchscreen-based Mobile Devices) was experimentally validated. The results support its utility and effectiveness.

Original languageEnglish
Pages (from-to)40-52
Number of pages13
JournalComputer Standards and Interfaces
StatePublished - Jan 2016


  • Experimental validation
  • Heuristic evaluation
  • Smartphones
  • Usability
  • Usability heuristics


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