Developing Usability Heuristics: A Formal or Informal Process?

Daniela Quinones, Cristian Rusu, Silvana Roncagliolo, Virginica Rusu, Cesar A. Collazos

Research output: Contribution to journalArticlepeer-review

17 Scopus citations


There are many methods to assess the usability of interactive software systems. The Heuristic evaluation is one of the methods that allow finding many usability issues, based on a set of usability principles (heuristics). However, sets of generic usability heuristics may miss domain related usability aspects. Particularly, transactional web sites have specific features which could potentially not be considered when using generic heuristics. We developed a set of usability heuristics for transactional websites, using the methodology proposed by Rusu et al. (2011). The set of heuristics was designed, validated and refined during three iterations; experimental validation indicates that it is an effective and efficient evaluation instrument. The methodology facilitated the heuristics design and specification. However, certain deficiencies were detected when applying it, so further improvements are necessary.

Original languageEnglish
Article number7587648
Pages (from-to)3400-3409
Number of pages10
JournalIEEE Latin America Transactions
Issue number7
StatePublished - Jul 2016


  • Experimental Validation
  • Heuristic Evaluation
  • Transactional Websites
  • Usability
  • Usability Heuristics


Dive into the research topics of 'Developing Usability Heuristics: A Formal or Informal Process?'. Together they form a unique fingerprint.

Cite this