Emotions and Student eXperience: A Literature Review

Nicolás Matus, Sandra Cano, Cristian Rusu

Research output: Contribution to journalConference articlepeer-review

Abstract

Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.

Original languageEnglish
JournalCEUR Workshop Proceedings
Volume3070
StatePublished - 2021
Externally publishedYes
Event7th Iberoamerican Conference on Human Computer Interaction, HCI 2021 - Sao Paulo, Brazil
Duration: 8 Sep 202110 Sep 2021

Keywords

  • Customer eXperience
  • Emotions
  • Literature review
  • Student eXperience

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