Emotions and Student eXperience: A Literature Review

Nicolás Matus; Sandra Cano; Cristian Rusu

Emotions and Student eXperience: A Literature Review

Nicolás Matus, Sandra Cano, Cristian Rusu

Research output: Contribution to journal › Conference article › peer-review

Abstract

Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.

Original language	English
Journal	CEUR Workshop Proceedings
Volume	3070
State	Published - 2021
Externally published	Yes
Event	7th Iberoamerican Conference on Human Computer Interaction, HCI 2021 - Sao Paulo, Brazil Duration: 8 Sep 2021 → 10 Sep 2021

Keywords

Customer eXperience
Emotions
Literature review
Student eXperience

Cite this

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title = "Emotions and Student eXperience: A Literature Review",

abstract = "Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.",

keywords = "Customer eXperience, Emotions, Literature review, Student eXperience",

author = "Nicol{\'a}s Matus and Sandra Cano and Cristian Rusu",

note = "Funding Information: Nicol?s Matus is a beneficiary of the PUCV PhD Scholarship 2021, in Chile. Publisher Copyright: {\textcopyright} 2021 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).; null ; Conference date: 08-09-2021 Through 10-09-2021",

year = "2021",

language = "English",

volume = "3070",

journal = "CEUR Workshop Proceedings",

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TY - JOUR

T1 - Emotions and Student eXperience

AU - Matus, Nicolás

AU - Cano, Sandra

AU - Rusu, Cristian

N1 - Funding Information: Nicol?s Matus is a beneficiary of the PUCV PhD Scholarship 2021, in Chile. Publisher Copyright: © 2021 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).

PY - 2021

Y1 - 2021

N2 - Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.

AB - Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.

KW - Customer eXperience

KW - Emotions

KW - Literature review

KW - Student eXperience

UR - http://www.scopus.com/inward/record.url?scp=85123489768&partnerID=8YFLogxK

M3 - Conference article

AN - SCOPUS:85123489768

VL - 3070

JO - CEUR Workshop Proceedings

JF - CEUR Workshop Proceedings

SN - 1613-0073

Y2 - 8 September 2021 through 10 September 2021

ER -

Emotions and Student eXperience: A Literature Review

Abstract

Keywords

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