TY - JOUR
T1 - Emotions and Student eXperience
T2 - 7th Iberoamerican Conference on Human Computer Interaction, HCI 2021
AU - Matus, Nicolás
AU - Cano, Sandra
AU - Rusu, Cristian
N1 - Publisher Copyright:
© 2021 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).
PY - 2021
Y1 - 2021
N2 - Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.
AB - Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.
KW - Customer eXperience
KW - Emotions
KW - Literature review
KW - Student eXperience
UR - http://www.scopus.com/inward/record.url?scp=85123489768&partnerID=8YFLogxK
M3 - Conference article
AN - SCOPUS:85123489768
SN - 1613-0073
VL - 3070
JO - CEUR Workshop Proceedings
JF - CEUR Workshop Proceedings
Y2 - 8 September 2021 through 10 September 2021
ER -