Emotions and Student eXperience: A Literature Review

Nicolás Matus; Sandra Cano; Cristian Rusu

Emotions and Student eXperience: A Literature Review

Nicolás Matus, Sandra Cano, Cristian Rusu

SCHOOL OF COMPUTER ENGINEERING

Research output: Contribution to journal › Conference article › peer-review

2 Scopus citations

Abstract

Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.

Original language	English
Journal	CEUR Workshop Proceedings
Volume	3070
State	Published - 2021
Event	7th Iberoamerican Conference on Human Computer Interaction, HCI 2021 - Sao Paulo, Brazil Duration: 8 Sep 2021 → 10 Sep 2021

Keywords

Customer eXperience
Emotions
Literature review
Student eXperience

Cite this

@article{007c4c5349a74e878b94d7e71a031468,

title = "Emotions and Student eXperience: A Literature Review",

abstract = "Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.",

keywords = "Customer eXperience, Emotions, Literature review, Student eXperience",

author = "Nicol{\'a}s Matus and Sandra Cano and Cristian Rusu",

note = "Publisher Copyright: {\textcopyright} 2021 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).; 7th Iberoamerican Conference on Human Computer Interaction, HCI 2021 ; Conference date: 08-09-2021 Through 10-09-2021",

year = "2021",

language = "English",

volume = "3070",

journal = "CEUR Workshop Proceedings",

issn = "1613-0073",

publisher = "CEUR-WS",

}

TY - JOUR

T1 - Emotions and Student eXperience

T2 - 7th Iberoamerican Conference on Human Computer Interaction, HCI 2021

AU - Matus, Nicolás

AU - Cano, Sandra

AU - Rusu, Cristian

PY - 2021

Y1 - 2021

N2 - Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.

AB - Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.

KW - Customer eXperience

KW - Emotions

KW - Literature review

KW - Student eXperience

UR - http://www.scopus.com/inward/record.url?scp=85123489768&partnerID=8YFLogxK

M3 - Conference article

AN - SCOPUS:85123489768

SN - 1613-0073

VL - 3070

JO - CEUR Workshop Proceedings

JF - CEUR Workshop Proceedings

Y2 - 8 September 2021 through 10 September 2021

ER -

Emotions and Student eXperience: A Literature Review

Abstract

Keywords

Other files and links

Fingerprint

Cite this