Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.
|Journal||CEUR Workshop Proceedings|
|State||Published - 2021|
|Event||7th Iberoamerican Conference on Human Computer Interaction, HCI 2021 - Sao Paulo, Brazil|
Duration: 8 Sep 2021 → 10 Sep 2021
- Customer eXperience
- Literature review
- Student eXperience