Abstract
Student eXperience (SX) covers a broad range of aspects, including the emotional one. The importance of emotions is more evident when we analyze SX as a particular case of Customer eXperience (CX), which considers the emotional customer-brand relationship. For this reason, it is important to analyze the role that emotional aspects have in SX. This article presents a literature review of the last 5 years (between 2015 and 2021) regarding the impact of emotions on SX. The results show that there is a lack of studies that address the topic from a CX perspective. Articles analyze mainly three aspects: students' well-being, their learning experiences, and their engagement.
Original language | English |
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Journal | CEUR Workshop Proceedings |
Volume | 3070 |
State | Published - 2021 |
Externally published | Yes |
Event | 7th Iberoamerican Conference on Human Computer Interaction, HCI 2021 - Sao Paulo, Brazil Duration: 8 Sep 2021 → 10 Sep 2021 |
Keywords
- Customer eXperience
- Emotions
- Literature review
- Student eXperience