TY - GEN
T1 - Evaluating the Post-pandemic Tourist Experience
T2 - 14th International Conference on Social Computing and Social Media, SCSM 2022 Held as Part of the 24th HCI International Conference, HCII 2022
AU - Rusu, Virginica
AU - Márquez, Leslie
AU - González, Patricia
AU - Rusu, Cristian
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2022
Y1 - 2022
N2 - Tourist eXperience (TX) is a concept discussed by many authors over the last couple of decades. TX can be approached as a particular case of Costumer eXperience (CX). TX evaluation is complex and challenging, due to its multidimensional nature, and because TX is highly personal. General and specific TX scales have been proposed. Tourism was extremely affected by the COVID-19 global pandemic. New concerns and procedures have emerged for safe trips, and they will likely become the norm in the post-pandemic era. Our study aims to develop a scale to evaluate TX in Valparaíso, Chile. We present a preliminary version of the scale, that includes 56 items, grouped in 8 dimensions: emotions, local culture, authenticity of the place, entertainment, services, post-pandemic experience, loyalty, and general perception. It includes 13 original items, and 43 adapted items, from other authors. The scale will be further validated and refined based on experts’ judgment, experiments, and statistical validation.
AB - Tourist eXperience (TX) is a concept discussed by many authors over the last couple of decades. TX can be approached as a particular case of Costumer eXperience (CX). TX evaluation is complex and challenging, due to its multidimensional nature, and because TX is highly personal. General and specific TX scales have been proposed. Tourism was extremely affected by the COVID-19 global pandemic. New concerns and procedures have emerged for safe trips, and they will likely become the norm in the post-pandemic era. Our study aims to develop a scale to evaluate TX in Valparaíso, Chile. We present a preliminary version of the scale, that includes 56 items, grouped in 8 dimensions: emotions, local culture, authenticity of the place, entertainment, services, post-pandemic experience, loyalty, and general perception. It includes 13 original items, and 43 adapted items, from other authors. The scale will be further validated and refined based on experts’ judgment, experiments, and statistical validation.
KW - COVID-19
KW - Customer experience
KW - Scale
KW - Tourist experience
KW - Tourist experience evaluation
UR - http://www.scopus.com/inward/record.url?scp=85133175113&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-05064-0_25
DO - 10.1007/978-3-031-05064-0_25
M3 - Conference contribution
AN - SCOPUS:85133175113
SN - 9783031050633
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 331
EP - 343
BT - Social Computing and Social Media
A2 - Meiselwitz, Gabriele
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 26 June 2022 through 1 July 2022
ER -