Evaluating the Post-pandemic Tourist Experience: A Scale for Tourist Experience in Valparaíso, Chile

Virginica Rusu, Leslie Márquez, Patricia González, Cristian Rusu

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Tourist eXperience (TX) is a concept discussed by many authors over the last couple of decades. TX can be approached as a particular case of Costumer eXperience (CX). TX evaluation is complex and challenging, due to its multidimensional nature, and because TX is highly personal. General and specific TX scales have been proposed. Tourism was extremely affected by the COVID-19 global pandemic. New concerns and procedures have emerged for safe trips, and they will likely become the norm in the post-pandemic era. Our study aims to develop a scale to evaluate TX in Valparaíso, Chile. We present a preliminary version of the scale, that includes 56 items, grouped in 8 dimensions: emotions, local culture, authenticity of the place, entertainment, services, post-pandemic experience, loyalty, and general perception. It includes 13 original items, and 43 adapted items, from other authors. The scale will be further validated and refined based on experts’ judgment, experiments, and statistical validation.

Original languageEnglish
Title of host publicationSocial Computing and Social Media
Subtitle of host publicationApplications in Education and Commerce - 14th International Conference, SCSM 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings
EditorsGabriele Meiselwitz
PublisherSpringer Science and Business Media Deutschland GmbH
Pages331-343
Number of pages13
ISBN (Print)9783031050633
DOIs
StatePublished - 2022
Externally publishedYes
Event14th International Conference on Social Computing and Social Media, SCSM 2022 Held as Part of the 24th HCI International Conference, HCII 2022 - Virtual, Online
Duration: 26 Jun 20221 Jul 2022

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume13316 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference14th International Conference on Social Computing and Social Media, SCSM 2022 Held as Part of the 24th HCI International Conference, HCII 2022
CityVirtual, Online
Period26/06/221/07/22

Keywords

  • COVID-19
  • Customer experience
  • Scale
  • Tourist experience
  • Tourist experience evaluation

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