Finding usability and communicability problems for transactional web applications

Carlos Alarcón, Francisca Medina, Rodolfo Villarroel

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Today the amount of web applications has grown exponentially and the number of both novice and experienced users decided to experiment with these applications has increased. However, there has been a large increase in problems when the user interacts with those applications. Therefore, a study was made in order to ensure the quality of web applications. To achieve this, a usability methodology for transactional web applications was applied first, where a considerable number of problems identified by Nielsen principles were found and we applied the communicability methods SIM (Semiotic Inspection Method) and CEM (Communicability Assessment Method). During this research a web app was tested, we found out that there is an association with usability problems, where the 72% of these problems are about communicability, which turn to be the most serious problems. This shows how difficult is for the designer to interact with the user and vice versa.

Original languageEnglish
Title of host publicationProceedings of the 2013 Chilean Conference on Human - Computer Interaction, ChileCHI 2013
Pages88-93
Number of pages6
DOIs
StatePublished - 2013
Externally publishedYes
Event2013 Chilean Conference on Human - Computer Interaction, ChileCHI 2013 - Temuco, Chile
Duration: 11 Nov 201315 Nov 2013

Publication series

NameACM International Conference Proceeding Series

Conference

Conference2013 Chilean Conference on Human - Computer Interaction, ChileCHI 2013
Country/TerritoryChile
CityTemuco
Period11/11/1315/11/13

Keywords

  • communicability evaluation method
  • semiotic inspection method
  • transactional web applications
  • usability

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