TY - GEN
T1 - Finding usability and communicability problems for transactional web applications
AU - Alarcón, Carlos
AU - Medina, Francisca
AU - Villarroel, Rodolfo
PY - 2013
Y1 - 2013
N2 - Today the amount of web applications has grown exponentially and the number of both novice and experienced users decided to experiment with these applications has increased. However, there has been a large increase in problems when the user interacts with those applications. Therefore, a study was made in order to ensure the quality of web applications. To achieve this, a usability methodology for transactional web applications was applied first, where a considerable number of problems identified by Nielsen principles were found and we applied the communicability methods SIM (Semiotic Inspection Method) and CEM (Communicability Assessment Method). During this research a web app was tested, we found out that there is an association with usability problems, where the 72% of these problems are about communicability, which turn to be the most serious problems. This shows how difficult is for the designer to interact with the user and vice versa.
AB - Today the amount of web applications has grown exponentially and the number of both novice and experienced users decided to experiment with these applications has increased. However, there has been a large increase in problems when the user interacts with those applications. Therefore, a study was made in order to ensure the quality of web applications. To achieve this, a usability methodology for transactional web applications was applied first, where a considerable number of problems identified by Nielsen principles were found and we applied the communicability methods SIM (Semiotic Inspection Method) and CEM (Communicability Assessment Method). During this research a web app was tested, we found out that there is an association with usability problems, where the 72% of these problems are about communicability, which turn to be the most serious problems. This shows how difficult is for the designer to interact with the user and vice versa.
KW - communicability evaluation method
KW - semiotic inspection method
KW - transactional web applications
KW - usability
UR - http://www.scopus.com/inward/record.url?scp=84893457697&partnerID=8YFLogxK
U2 - 10.1145/2535597.2535617
DO - 10.1145/2535597.2535617
M3 - Conference contribution
AN - SCOPUS:84893457697
SN - 9781450322003
T3 - ACM International Conference Proceeding Series
SP - 88
EP - 93
BT - Proceedings of the 2013 Chilean Conference on Human - Computer Interaction, ChileCHI 2013
T2 - 2013 Chilean Conference on Human - Computer Interaction, ChileCHI 2013
Y2 - 11 November 2013 through 15 November 2013
ER -