Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception

ALEXANDRU CRISTIAN RUSU, Virginica Rusu, Federico Botella, DANIELA CONSTANZA QUIÑONES OTEY, Camila Bascur, Bogdan Alexandru Urs, Ilie Urs, Ion Mierlus Mazilu, Dorian Gorgan, Stefan Oniga

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

User eXperience (UX) and Usability are well-known concepts in Human-Computer Interaction (HCI). Traditionally related to Service Science, Customer eXperience also becomes a relevant HCI topic. It extends the UX concept, in a holistic approach. It focuses on customer’s interaction with the whole range of products, systems and services that a company offers. Forming CX professionals may be challenging. The paper presents a comparative study on students’ perception on CX. The survey includes students from Chile, Romania, and Spain. It compares the perception of students enrolled in different programs: Computer Science, Tourism, Medical Technology, Law, and Civil Engineering.

Original languageEnglish
Title of host publicationHuman Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design
Subtitle of host publicationFuture Trends and Applications, IHSED 2019
EditorsTareq Ahram, Waldemar Karwowski, Stefan Pickl, Redha Taiar
PublisherSpringer Verlag
Pages391-396
Number of pages6
ISBN (Print)9783030279271
DOIs
StatePublished - 2020
Externally publishedYes
Event2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019 - Munich, Germany
Duration: 16 Sep 201918 Sep 2019

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1026
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

Conference2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019
CountryGermany
CityMunich
Period16/09/1918/09/19

Keywords

  • Curricula
  • Customer eXperience
  • Service Science
  • User eXperience

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