Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception

Cristian Rusu; Virginica Rusu; Federico Botella; Daniela Quiñones; Camila Bascur; Bogdan Alexandru Urs; Ilie Urs; Ion Mierlus Mazilu; Dorian Gorgan; Stefan Oniga

doi:10.1007/978-3-030-27928-8_60

Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception

Cristian Rusu, Virginica Rusu, Federico Botella, Daniela Quiñones, Camila Bascur, Bogdan Alexandru Urs, Ilie Urs, Ion Mierlus Mazilu, Dorian Gorgan, Stefan Oniga

SCHOOL OF COMPUTER ENGINEERING

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Scopus citations

Abstract

User eXperience (UX) and Usability are well-known concepts in Human-Computer Interaction (HCI). Traditionally related to Service Science, Customer eXperience also becomes a relevant HCI topic. It extends the UX concept, in a holistic approach. It focuses on customer’s interaction with the whole range of products, systems and services that a company offers. Forming CX professionals may be challenging. The paper presents a comparative study on students’ perception on CX. The survey includes students from Chile, Romania, and Spain. It compares the perception of students enrolled in different programs: Computer Science, Tourism, Medical Technology, Law, and Civil Engineering.

Original language	English
Title of host publication	Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design
Subtitle of host publication	Future Trends and Applications, IHSED 2019
Editors	Tareq Ahram, Waldemar Karwowski, Stefan Pickl, Redha Taiar
Publisher	Springer Verlag
Pages	391-396
Number of pages	6
ISBN (Print)	9783030279271
DOIs	https://doi.org/10.1007/978-3-030-27928-8_60
State	Published - 2020
Event	2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019 - Munich, Germany Duration: 16 Sep 2019 → 18 Sep 2019

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	1026
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019
Country/Territory	Germany
City	Munich
Period	16/09/19 → 18/09/19

Keywords

Curricula
Customer eXperience
Service Science
User eXperience

Access to Document

10.1007/978-3-030-27928-8_60

Cite this

Rusu, C., Rusu, V., Botella, F., Quiñones, D., Bascur, C., Urs, B. A., Urs, I., Mazilu, I. M., Gorgan, D., & Oniga, S. (2020). Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception. In T. Ahram, W. Karwowski, S. Pickl, & R. Taiar (Eds.), Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019 (pp. 391-396). (Advances in Intelligent Systems and Computing; Vol. 1026). Springer Verlag. https://doi.org/10.1007/978-3-030-27928-8_60

Rusu, Cristian ; Rusu, Virginica ; Botella, Federico et al. / Forming Customer eXperience Professionals : A Comparative Study on Students’ Perception. Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019. editor / Tareq Ahram ; Waldemar Karwowski ; Stefan Pickl ; Redha Taiar. Springer Verlag, 2020. pp. 391-396 (Advances in Intelligent Systems and Computing).

@inproceedings{2da9bb023b2746ed8ab83001aadaf5ba,

title = "Forming Customer eXperience Professionals: A Comparative Study on Students{\textquoteright} Perception",

abstract = "User eXperience (UX) and Usability are well-known concepts in Human-Computer Interaction (HCI). Traditionally related to Service Science, Customer eXperience also becomes a relevant HCI topic. It extends the UX concept, in a holistic approach. It focuses on customer{\textquoteright}s interaction with the whole range of products, systems and services that a company offers. Forming CX professionals may be challenging. The paper presents a comparative study on students{\textquoteright} perception on CX. The survey includes students from Chile, Romania, and Spain. It compares the perception of students enrolled in different programs: Computer Science, Tourism, Medical Technology, Law, and Civil Engineering.",

keywords = "Curricula, Customer eXperience, Service Science, User eXperience",

author = "Cristian Rusu and Virginica Rusu and Federico Botella and Daniela Qui{\~n}ones and Camila Bascur and Urs, {Bogdan Alexandru} and Ilie Urs and Mazilu, {Ion Mierlus} and Dorian Gorgan and Stefan Oniga",

note = "Publisher Copyright: {\textcopyright} Springer Nature Switzerland AG 2020. Copyright: Copyright 2019 Elsevier B.V., All rights reserved.; 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019 ; Conference date: 16-09-2019 Through 18-09-2019",

year = "2020",

doi = "10.1007/978-3-030-27928-8_60",

language = "English",

isbn = "9783030279271",

series = "Advances in Intelligent Systems and Computing",

publisher = "Springer Verlag",

pages = "391--396",

editor = "Tareq Ahram and Waldemar Karwowski and Stefan Pickl and Redha Taiar",

booktitle = "Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design",

}

Rusu, C, Rusu, V, Botella, F, Quiñones, D, Bascur, C, Urs, BA, Urs, I, Mazilu, IM, Gorgan, D & Oniga, S 2020, Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception. in T Ahram, W Karwowski, S Pickl & R Taiar (eds), Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019. Advances in Intelligent Systems and Computing, vol. 1026, Springer Verlag, pp. 391-396, 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019, Munich, Germany, 16/09/19. https://doi.org/10.1007/978-3-030-27928-8_60

Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception. / Rusu, Cristian; Rusu, Virginica; Botella, Federico et al.
Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019. ed. / Tareq Ahram; Waldemar Karwowski; Stefan Pickl; Redha Taiar. Springer Verlag, 2020. p. 391-396 (Advances in Intelligent Systems and Computing; Vol. 1026).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Forming Customer eXperience Professionals

T2 - 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019

AU - Rusu, Cristian

AU - Rusu, Virginica

AU - Botella, Federico

AU - Quiñones, Daniela

AU - Bascur, Camila

AU - Urs, Bogdan Alexandru

AU - Urs, Ilie

AU - Mazilu, Ion Mierlus

AU - Gorgan, Dorian

AU - Oniga, Stefan

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AB - User eXperience (UX) and Usability are well-known concepts in Human-Computer Interaction (HCI). Traditionally related to Service Science, Customer eXperience also becomes a relevant HCI topic. It extends the UX concept, in a holistic approach. It focuses on customer’s interaction with the whole range of products, systems and services that a company offers. Forming CX professionals may be challenging. The paper presents a comparative study on students’ perception on CX. The survey includes students from Chile, Romania, and Spain. It compares the perception of students enrolled in different programs: Computer Science, Tourism, Medical Technology, Law, and Civil Engineering.

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KW - Service Science

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M3 - Conference contribution

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T3 - Advances in Intelligent Systems and Computing

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BT - Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design

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A2 - Taiar, Redha

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ER -

Rusu C, Rusu V, Botella F, Quiñones D, Bascur C, Urs BA et al. Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception. In Ahram T, Karwowski W, Pickl S, Taiar R, editors, Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019. Springer Verlag. 2020. p. 391-396. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-27928-8_60

Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception

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Keywords

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