TY - GEN
T1 - On-line travel agencies’ usability
T2 - 11th International Conference on Social Computing and Social Media, SCSM 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
AU - Rusu, Virginica
AU - Rusu, Cristian
AU - Quiñones, Daniela
AU - Botella, Federico
AU - Roncagliolo, Silvana
AU - Rusu, Virginia Zaraza
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2019.
PY - 2019
Y1 - 2019
N2 - It is generally agreed that usability is a basic attribute in software quality. User eXperience (UX) extends the usability concept beyond its traditional dimensions (effectiveness, efficiency and satisfaction). UX refers to all user’s perceptions resulting from the use (or even the anticipated use) of a product, system or service. For more than two decades heuristic evaluation proves to be one of the most popular usability inspection methods. When performing a heuristic evaluation, generic or specific heuristics may be used. Nielsen’s ten usability heuristics are well known, but many other sets of heuristics were proposed. Based on proper heuristics, the heuristic evaluation may also assess other UX aspects, beside usability. Usability heuristic sets are specific artifacts, so heuristics’ “usability” may also be evaluated. If we consider that evaluators are particular “users” of particular “products”, the set of usability/UX heuristics and the heuristic evaluation method, we may also analyze Evaluator eXperience as a particular case of UX. We systematically conduct studies on evaluators’ perception over generic and specific usability/UX heuristics. The paper presents a follow-up study on the perception of novice evaluators over Nielsen’s heuristics, using three online travel agencies as case studies (Atrapalo, TripAdvisor and Expedia). The experiments involved Chilean and Spanish students. We compare new results with our previous findings. Based on empirical results, we think the methodology used when teaching the heuristic evaluation method is highly important.
AB - It is generally agreed that usability is a basic attribute in software quality. User eXperience (UX) extends the usability concept beyond its traditional dimensions (effectiveness, efficiency and satisfaction). UX refers to all user’s perceptions resulting from the use (or even the anticipated use) of a product, system or service. For more than two decades heuristic evaluation proves to be one of the most popular usability inspection methods. When performing a heuristic evaluation, generic or specific heuristics may be used. Nielsen’s ten usability heuristics are well known, but many other sets of heuristics were proposed. Based on proper heuristics, the heuristic evaluation may also assess other UX aspects, beside usability. Usability heuristic sets are specific artifacts, so heuristics’ “usability” may also be evaluated. If we consider that evaluators are particular “users” of particular “products”, the set of usability/UX heuristics and the heuristic evaluation method, we may also analyze Evaluator eXperience as a particular case of UX. We systematically conduct studies on evaluators’ perception over generic and specific usability/UX heuristics. The paper presents a follow-up study on the perception of novice evaluators over Nielsen’s heuristics, using three online travel agencies as case studies (Atrapalo, TripAdvisor and Expedia). The experiments involved Chilean and Spanish students. We compare new results with our previous findings. Based on empirical results, we think the methodology used when teaching the heuristic evaluation method is highly important.
KW - Evaluator eXperience
KW - Heuristic evaluation
KW - Heuristic quality
KW - Online travel agency
KW - Usability heuristics
UR - http://www.scopus.com/inward/record.url?scp=85069828160&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-21905-5_35
DO - 10.1007/978-3-030-21905-5_35
M3 - Conference contribution
AN - SCOPUS:85069828160
SN - 9783030219048
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 452
EP - 463
BT - Social Computing and Social Media. Communication and Social Communities - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
A2 - Meiselwitz, Gabriele
PB - Springer Verlag
Y2 - 26 July 2019 through 31 July 2019
ER -