Redefining usability heuristics for transactional web applications

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

20 Scopus citations

Abstract

There are multiple methods that permit measuring a software product's degree of usability. Heuristic evaluation is an inspection method widely used, since it allows finding many usability problems. Transactional websites have their own defining features, therefore general heuristics may not be appropriate when evaluating their usability. A set of usability heuristics has been developed for transactional applications. The paper presents its refinement, based on experimental validation.

Original languageEnglish
Title of host publicationITNG 2014 - Proceedings of the 11th International Conference on Information Technology
Subtitle of host publicationNew Generations
PublisherIEEE Computer Society
Pages260-265
Number of pages6
ISBN (Print)9781479931873
DOIs
StatePublished - 2014
Externally publishedYes
Event11th International Conference on Information Technology: New Generations, ITNG 2014 - Las Vegas, NV, United States
Duration: 7 Apr 20149 Apr 2014

Publication series

NameITNG 2014 - Proceedings of the 11th International Conference on Information Technology: New Generations

Conference

Conference11th International Conference on Information Technology: New Generations, ITNG 2014
Country/TerritoryUnited States
CityLas Vegas, NV
Period7/04/149/04/14

Keywords

  • Transactional web applications
  • Usability evaluation
  • Usability heuristics
  • e-commerce

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