Student eXperience: A Survey in Argentinian Universities About Education in the Pandemic Context

Iván Balmaceda Castro, Cristian Rusu, Silvana Aciar

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The spread of the coronavirus (COVID-19) caused institutions to adapt to virtuality around the world. With the social changes brought by new technologies, universities must adapt and get to know their students. Student eXperience (SX) refers to the totality of experiences that students live in higher education, incorporating academic and pedagogical resources, research, information systems, libraries, study rooms, as well as extracurricular activities such as social, recreational, cultural activities, among others. Therefore, SX is associated with the institution’s sense of identity. Our exploratory comparative study was conducted to know the experiences of students in the context of pandemic in several Argentinian universities. The survey includes students from different universities, both public and private. The aim is to know what kind of experiences students had in 2020 with virtual learning environments. The results indicate that students show a rather significant satisfaction with online learning.

Original languageEnglish
Title of host publicationHCI International 2021 - Late Breaking Posters - 23rd HCI International Conference, HCII 2021, Proceedings
EditorsConstantine Stephanidis, Margherita Antona, Stavroula Ntoa
PublisherSpringer Science and Business Media Deutschland GmbH
Pages233-241
Number of pages9
ISBN (Print)9783030901783
DOIs
StatePublished - 2021
Externally publishedYes
Event23rd International Conference on Human-Computer Interaction, HCII 2021 - Virtual, Online
Duration: 24 Jul 202129 Jul 2021

Publication series

NameCommunications in Computer and Information Science
Volume1499 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937

Conference

Conference23rd International Conference on Human-Computer Interaction, HCII 2021
CityVirtual, Online
Period24/07/2129/07/21

Keywords

  • COVID-19
  • Customer experience
  • e-Learning
  • Higher education
  • Student experience

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