TY - GEN
T1 - Student eXperience
T2 - 23rd International Conference on Human-Computer Interaction, HCII 2021
AU - Balmaceda Castro, Iván
AU - Rusu, Cristian
AU - Aciar, Silvana
N1 - Publisher Copyright:
© 2021, Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - The spread of the coronavirus (COVID-19) caused institutions to adapt to virtuality around the world. With the social changes brought by new technologies, universities must adapt and get to know their students. Student eXperience (SX) refers to the totality of experiences that students live in higher education, incorporating academic and pedagogical resources, research, information systems, libraries, study rooms, as well as extracurricular activities such as social, recreational, cultural activities, among others. Therefore, SX is associated with the institution’s sense of identity. Our exploratory comparative study was conducted to know the experiences of students in the context of pandemic in several Argentinian universities. The survey includes students from different universities, both public and private. The aim is to know what kind of experiences students had in 2020 with virtual learning environments. The results indicate that students show a rather significant satisfaction with online learning.
AB - The spread of the coronavirus (COVID-19) caused institutions to adapt to virtuality around the world. With the social changes brought by new technologies, universities must adapt and get to know their students. Student eXperience (SX) refers to the totality of experiences that students live in higher education, incorporating academic and pedagogical resources, research, information systems, libraries, study rooms, as well as extracurricular activities such as social, recreational, cultural activities, among others. Therefore, SX is associated with the institution’s sense of identity. Our exploratory comparative study was conducted to know the experiences of students in the context of pandemic in several Argentinian universities. The survey includes students from different universities, both public and private. The aim is to know what kind of experiences students had in 2020 with virtual learning environments. The results indicate that students show a rather significant satisfaction with online learning.
KW - COVID-19
KW - Customer experience
KW - Higher education
KW - Student experience
KW - e-Learning
UR - http://www.scopus.com/inward/record.url?scp=85120061824&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-90179-0_30
DO - 10.1007/978-3-030-90179-0_30
M3 - Conference contribution
AN - SCOPUS:85120061824
SN - 9783030901783
T3 - Communications in Computer and Information Science
SP - 233
EP - 241
BT - HCI International 2021 - Late Breaking Posters - 23rd HCI International Conference, HCII 2021, Proceedings
A2 - Stephanidis, Constantine
A2 - Antona, Margherita
A2 - Ntoa, Stavroula
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 24 July 2021 through 29 July 2021
ER -