TY - GEN
T1 - User experience heuristics for national park websites
AU - Delgado, Dania
AU - Zamora, Daniela
AU - Quiñones, Daniela
AU - Rusu, Cristian
AU - Roncagliolo, Silvana
AU - Rusu, Virginica
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2020.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2020
Y1 - 2020
N2 - A national park website extends (in certain way) a physical national park. It does not have a physical location so its elements and information can be appreciated from anywhere in the world. Usability is a well-known concept, for decades. User eXperience (UX) is a broader concept that encompasses usability. The usability and UX evaluation are important tasks to perform when developing any kind of websites. In this regard it is important to evaluate whether a national park website is intuitive, easy to use, and allows users to complete their objectives. National park websites have their own features that differentiate them from other systems, so it is necessary to use a set of appropriate heuristics for these types of websites. The article presents a set of 14 heuristics to evaluate the UX of national park websites. The heuristics were developed using the methodology proposed by Quiñones et al. [2]. To validate and refine the UX heuristics for national park websites, we performed two iterations. In the first iteration the heuristics were validated through heuristic evaluation and expert judgment (survey), while in the second iteration the heuristics were validated through user tests (co-discovery and focus group). Based on validation results, we concluded that the proposed set of heuristics are effective.
AB - A national park website extends (in certain way) a physical national park. It does not have a physical location so its elements and information can be appreciated from anywhere in the world. Usability is a well-known concept, for decades. User eXperience (UX) is a broader concept that encompasses usability. The usability and UX evaluation are important tasks to perform when developing any kind of websites. In this regard it is important to evaluate whether a national park website is intuitive, easy to use, and allows users to complete their objectives. National park websites have their own features that differentiate them from other systems, so it is necessary to use a set of appropriate heuristics for these types of websites. The article presents a set of 14 heuristics to evaluate the UX of national park websites. The heuristics were developed using the methodology proposed by Quiñones et al. [2]. To validate and refine the UX heuristics for national park websites, we performed two iterations. In the first iteration the heuristics were validated through heuristic evaluation and expert judgment (survey), while in the second iteration the heuristics were validated through user tests (co-discovery and focus group). Based on validation results, we concluded that the proposed set of heuristics are effective.
KW - Heuristics
KW - National park websites
KW - Usability
KW - User eXperience
UR - http://www.scopus.com/inward/record.url?scp=85088520037&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-49576-3_14
DO - 10.1007/978-3-030-49576-3_14
M3 - Conference contribution
AN - SCOPUS:85088520037
SN - 9783030495756
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 193
EP - 204
BT - Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
A2 - Meiselwitz, Gabriele
PB - Springer
T2 - 12th International Conference on Social Computing and Social Media, SCSM 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Y2 - 19 July 2020 through 24 July 2020
ER -