User experience heuristics for national park websites

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

A national park website extends (in certain way) a physical national park. It does not have a physical location so its elements and information can be appreciated from anywhere in the world. Usability is a well-known concept, for decades. User eXperience (UX) is a broader concept that encompasses usability. The usability and UX evaluation are important tasks to perform when developing any kind of websites. In this regard it is important to evaluate whether a national park website is intuitive, easy to use, and allows users to complete their objectives. National park websites have their own features that differentiate them from other systems, so it is necessary to use a set of appropriate heuristics for these types of websites. The article presents a set of 14 heuristics to evaluate the UX of national park websites. The heuristics were developed using the methodology proposed by Quiñones et al. [2]. To validate and refine the UX heuristics for national park websites, we performed two iterations. In the first iteration the heuristics were validated through heuristic evaluation and expert judgment (survey), while in the second iteration the heuristics were validated through user tests (co-discovery and focus group). Based on validation results, we concluded that the proposed set of heuristics are effective.

Original languageEnglish
Title of host publicationSocial Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing - 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
EditorsGabriele Meiselwitz
PublisherSpringer
Pages193-204
Number of pages12
ISBN (Print)9783030495756
DOIs
StatePublished - 2020
Externally publishedYes
Event12th International Conference on Social Computing and Social Media, SCSM 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark
Duration: 19 Jul 202024 Jul 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12195 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference12th International Conference on Social Computing and Social Media, SCSM 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Country/TerritoryDenmark
CityCopenhagen
Period19/07/2024/07/20

Keywords

  • Heuristics
  • National park websites
  • Usability
  • User eXperience

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