TY - GEN
T1 - A Set of Usability and User eXperience Heuristics for Social Networks
AU - Saavedra, María Josée
AU - Rusu, Cristian
AU - Quiñones, Daniela
AU - Roncagliolo, Silvana
N1 - Publisher Copyright:
© 2019, Springer Nature Switzerland AG.
PY - 2019
Y1 - 2019
N2 - Social networks have existed in all stages of the human history. Digital systems only helped to globalize their use. Usability refers to the efficacy, efficiency, and satisfaction in achieving user’s goals through a product, system or service. User eXperience (UX) extends the usability concept to the whole range of user’s perception when using (or even intend to use) a product, system or service. Heuristic evaluation is one of the most popular usability evaluation methods. Generic or specific heuristics may be used. Generic heuristics are familiar to evaluators and therefore easy to apply, but they can miss specific usability issues. Specific heuristics can detect relevant domain related usability issues. Evaluating social networks usability and UX is challenging. General usability heuristics, as Nielsen’s, cannot detect specific, domain-related, usability problem. There are relatively few sets of specific usability heuristics for social networks. Moreover, heuristics rarely focus on UX aspects, other than usability. For this work we used the methodology proposed by Quiñones et al. [7], which includes 8 stages, and can be applied iteratively. Finally, we developed a set of 11 heuristics oriented to UX in social networks, applicable for both mobile devices and websites versions. Heuristics were refined based on experts’ feedback, and validation’s results. As future work we pretend to further validate (and possible improve) the set of 11 heuristics based on new case studies.
AB - Social networks have existed in all stages of the human history. Digital systems only helped to globalize their use. Usability refers to the efficacy, efficiency, and satisfaction in achieving user’s goals through a product, system or service. User eXperience (UX) extends the usability concept to the whole range of user’s perception when using (or even intend to use) a product, system or service. Heuristic evaluation is one of the most popular usability evaluation methods. Generic or specific heuristics may be used. Generic heuristics are familiar to evaluators and therefore easy to apply, but they can miss specific usability issues. Specific heuristics can detect relevant domain related usability issues. Evaluating social networks usability and UX is challenging. General usability heuristics, as Nielsen’s, cannot detect specific, domain-related, usability problem. There are relatively few sets of specific usability heuristics for social networks. Moreover, heuristics rarely focus on UX aspects, other than usability. For this work we used the methodology proposed by Quiñones et al. [7], which includes 8 stages, and can be applied iteratively. Finally, we developed a set of 11 heuristics oriented to UX in social networks, applicable for both mobile devices and websites versions. Heuristics were refined based on experts’ feedback, and validation’s results. As future work we pretend to further validate (and possible improve) the set of 11 heuristics based on new case studies.
KW - Heuristic evaluation
KW - Social media
KW - Usability
KW - User eXperience
UR - http://www.scopus.com/inward/record.url?scp=85069879862&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-21902-4_10
DO - 10.1007/978-3-030-21902-4_10
M3 - Conference contribution
AN - SCOPUS:85069879862
SN - 9783030219017
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 128
EP - 139
BT - Social Computing and Social Media. Design, Human Behavior and Analytics - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
A2 - Meiselwitz, Gabriele
PB - Springer Verlag
T2 - 11th International Conference on Social Computing and Social Media, SCSM 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Y2 - 26 July 2019 through 31 July 2019
ER -