An Online Travel Agency Comparative Study: Heuristic Evaluators Perception

Cristian Rusu, Federico Botella, Virginica Rusu, Silvana Roncagliolo, Daniela Quiñones

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

4 Citas (Scopus)

Resumen

Forming usability professionals, particularly heuristic evaluators, is a challenging task. Heuristic evaluation is a well-known and widely employed usability evaluation method. A heuristic evaluation may be performed based on generic or specific heuristics. A key issue is how new heuristics are validated and/or evaluated; heuristic quality scales were proposed. The paper presents some recurrent problems when teaching the heuristic evaluation method. It also discusses novice evaluators’ perception over Nielsen’s usability heuristics, based on empirical data. The experiment that we made involved Computer Science graduate and undergraduate students, enrolled in a Human-Computer Interaction introductory course. 50 Chilean students and 18 Spanish students participated. The online travel agency Atrapalo.com was used as case study. We used a questionnaire that assesses evaluators’ perception over a set of usability heuristics. It rates each heuristic individually (Utility, Clarity, Ease of use, Necessity of additional checklist), but also the set of heuristics as a whole (Easiness, Intention, Completeness).

Idioma originalInglés
Título de la publicación alojadaSocial Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings
EditoresGabriele Meiselwitz
EditorialSpringer Verlag
Páginas112-120
Número de páginas9
ISBN (versión impresa)9783319915203
DOI
EstadoPublicada - 2018
Publicado de forma externa
Evento10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018 - Las Vegas, Estados Unidos
Duración: 15 jul 201820 jul 2018

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen10913 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018
País/TerritorioEstados Unidos
CiudadLas Vegas
Período15/07/1820/07/18

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