TY - GEN
T1 - Analyzing the student experience concept
T2 - 13th International Conference on Social Computing and Social Media, SCSM 2021, held as part of the 23rd International Conference, HCI International 2021
AU - Cano, Sandra
AU - Rusu, Cristian
AU - Matus, Nicolás
AU - Quiñones, Daniela
AU - Mercado, Ivan
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2021.
PY - 2021
Y1 - 2021
N2 - Customer eXperience (CX) refers to people’s expectations and perceptions when interacting with a brand/company, through systems, products and services that this offers. Student eXperience (SX) is a particular case of CX, as students interact with several products, systems and services that an educational institution offers. This article presents a review of the literature published during the last 10 years (from 2011 to 2020), indexed in three databases (Scopus, Science Direct, and IEEE Xplore). We are analyzing the SX concept, its dimensions, and the SX evaluation methods. We focused our study on undergraduate higher education students, trying to answer three research questions: what is SX?, what are the SX dimensions?, and what methods are used to evaluate SX? Literature related to SX is abundant and it shows a growing tendency. Most of the studies are related to the Social Science field. Our study offers an overview of the research on SX and offers a basis for future, specific research.
AB - Customer eXperience (CX) refers to people’s expectations and perceptions when interacting with a brand/company, through systems, products and services that this offers. Student eXperience (SX) is a particular case of CX, as students interact with several products, systems and services that an educational institution offers. This article presents a review of the literature published during the last 10 years (from 2011 to 2020), indexed in three databases (Scopus, Science Direct, and IEEE Xplore). We are analyzing the SX concept, its dimensions, and the SX evaluation methods. We focused our study on undergraduate higher education students, trying to answer three research questions: what is SX?, what are the SX dimensions?, and what methods are used to evaluate SX? Literature related to SX is abundant and it shows a growing tendency. Most of the studies are related to the Social Science field. Our study offers an overview of the research on SX and offers a basis for future, specific research.
KW - Customer experience
KW - Higher education
KW - Literature review
KW - Student experience
UR - http://www.scopus.com/inward/record.url?scp=85120048347&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-77685-5_14
DO - 10.1007/978-3-030-77685-5_14
M3 - Conference contribution
AN - SCOPUS:85120048347
SN - 9783030776848
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 174
EP - 186
BT - Social Computing and Social Media
A2 - Meiselwitz, Gabriele
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 24 July 2021 through 29 July 2021
ER -