Analyzing the student experience concept: A literature review

Sandra Cano, Cristian Rusu, Nicolás Matus, Daniela Quiñones, Ivan Mercado

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

2 Citas (Scopus)

Resumen

Customer eXperience (CX) refers to people’s expectations and perceptions when interacting with a brand/company, through systems, products and services that this offers. Student eXperience (SX) is a particular case of CX, as students interact with several products, systems and services that an educational institution offers. This article presents a review of the literature published during the last 10 years (from 2011 to 2020), indexed in three databases (Scopus, Science Direct, and IEEE Xplore). We are analyzing the SX concept, its dimensions, and the SX evaluation methods. We focused our study on undergraduate higher education students, trying to answer three research questions: what is SX?, what are the SX dimensions?, and what methods are used to evaluate SX? Literature related to SX is abundant and it shows a growing tendency. Most of the studies are related to the Social Science field. Our study offers an overview of the research on SX and offers a basis for future, specific research.

Idioma originalInglés
Título de la publicación alojadaSocial Computing and Social Media
Subtítulo de la publicación alojadaApplications in Marketing, Learning, and Health - 13th International Conference, SCSM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings
EditoresGabriele Meiselwitz
EditorialSpringer Science and Business Media Deutschland GmbH
Páginas174-186
Número de páginas13
ISBN (versión impresa)9783030776848
DOI
EstadoPublicada - 2021
Publicado de forma externa
Evento13th International Conference on Social Computing and Social Media, SCSM 2021, held as part of the 23rd International Conference, HCI International 2021 - Virtual, Online
Duración: 24 jul. 202129 jul. 2021

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen12775 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia13th International Conference on Social Computing and Social Media, SCSM 2021, held as part of the 23rd International Conference, HCI International 2021
CiudadVirtual, Online
Período24/07/2129/07/21

Huella

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