Approaches on User eXperience Assessment: User Tests, Communicability and Psychometrics

Virginia Zaraza Rusu, Daniela Quiñones, Cristian Rusu, Pablo Cáceres, Virginica Rusu, Silvana Roncagliolo

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

Usability is a basic attribute in software quality. Its complex and evolving nature is hard to describe in a unique definition. Usability refers to ease of use and the way users can perform their tasks. User eXperience (UX) goes beyond the three generally accepted usability’s dimensions: effectiveness, efficiency and satisfaction. UX covers all aspects of someone’s interaction with a product, application, system and/or service including psychological ones. Psychometrics as a psychological assessment tool could be helpful in UX studies as a complement to usability evaluation methods. Communicability is a distinctive quality of interactive systems that effectively and efficiently communicate to the users the design intent and interactive principles. The paper explores how user testing (co-discovery), communicability evaluation, query techniques, and psychometrics (motivation scale) may complement each other when assessing UX. Empirical evidences are analyzed, using the World Digital Library (www.wdl.org) as a case study.

Idioma originalInglés
Título de la publicación alojadaSocial Computing and Social Media. User Experience and Behavior - 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Proceedings
EditoresGabriele Meiselwitz
EditorialSpringer Verlag
Páginas97-111
Número de páginas15
ISBN (versión impresa)9783319915203
DOI
EstadoPublicada - 2018
Publicado de forma externa
Evento10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018 - Las Vegas, Estados Unidos
Duración: 15 jul 201820 jul 2018

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen10913 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia10th International Conference on Social Computing and Social Media, SCSM 2018 Held as Part of HCI International 2018
País/TerritorioEstados Unidos
CiudadLas Vegas
Período15/07/1820/07/18

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