Customer eXperience: A Bridge Between Service Science and Human-Computer Interaction

Virginica Rusu, ALEXANDRU CRISTIAN RUSU, Federico Botella, DANIELA CONSTANZA QUIÑONES OTEY, Camila Bascur, Virginia Zaraza Rusu

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

11 Citas (Scopus)

Resumen

User eXperience (UX) and Usability are key concepts in Human-Computer Interaction (HCI). Customer eXperience (CX) is traditionally related to Service Science, but lately becomes a relevant topic in HCI. It offers a more comprehensive approach to the user as customer of several products, systems or services that a company offers. We focused for years our research on tourist as user of dedicated software systems and digital products. We are now focusing on tourist as customer, involving not only interactive software systems, but also the whole range of products and services that she or he interacts with. The paper examines CX as an extension of UX, and as a bridge between HCI and Service Science, focusing on tourist as customer.

Idioma originalInglés
Título de la publicación alojadaHuman Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design
Subtítulo de la publicación alojadaFuture Trends and Applications, IHSED 2019
EditoresTareq Ahram, Waldemar Karwowski, Stefan Pickl, Redha Taiar
EditorialSpringer Verlag
Páginas385-390
Número de páginas6
ISBN (versión impresa)9783030279271
DOI
EstadoPublicada - 2020
Publicado de forma externa
Evento2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019 - Munich, Alemania
Duración: 16 sept. 201918 sept. 2019

Serie de la publicación

NombreAdvances in Intelligent Systems and Computing
Volumen1026
ISSN (versión impresa)2194-5357
ISSN (versión digital)2194-5365

Conferencia

Conferencia2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019
País/TerritorioAlemania
CiudadMunich
Período16/09/1918/09/19

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