Finding usability and communicability problems for transactional web applications

Carlos Alarcón, Francisca Medina, RODOLFO HUMBERTO VILLARROEL ACEVEDO

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

Today the amount of web applications has grown exponentially and the number of both novice and experienced users decided to experiment with these applications has increased. However, there has been a large increase in problems when the user interacts with those applications. Therefore, a study was made in order to ensure the quality of web applications. To achieve this, a usability methodology for transactional web applications was applied first, where a considerable number of problems identified by Nielsen principles were found and we applied the communicability methods SIM (Semiotic Inspection Method) and CEM (Communicability Assessment Method). During this research a web app was tested, we found out that there is an association with usability problems, where the 72% of these problems are about communicability, which turn to be the most serious problems. This shows how difficult is for the designer to interact with the user and vice versa.

Idioma originalInglés
Título de la publicación alojadaProceedings of the 2013 Chilean Conference on Human - Computer Interaction, ChileCHI 2013
Páginas88-93
Número de páginas6
DOI
EstadoPublicada - 1 dic 2013
Evento2013 Chilean Conference on Human - Computer Interaction, ChileCHI 2013 - Temuco, Chile
Duración: 11 nov 201315 nov 2013

Serie de la publicación

NombreACM International Conference Proceeding Series

Conferencia

Conferencia2013 Chilean Conference on Human - Computer Interaction, ChileCHI 2013
PaísChile
CiudadTemuco
Período11/11/1315/11/13

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