On-line travel agencies’ usability: Evaluator experience

Virginica Rusu, Cristian Rusu, Daniela Quiñones, Federico Botella, Silvana Roncagliolo, Virginia Zaraza Rusu

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

1 Cita (Scopus)

Resumen

It is generally agreed that usability is a basic attribute in software quality. User eXperience (UX) extends the usability concept beyond its traditional dimensions (effectiveness, efficiency and satisfaction). UX refers to all user’s perceptions resulting from the use (or even the anticipated use) of a product, system or service. For more than two decades heuristic evaluation proves to be one of the most popular usability inspection methods. When performing a heuristic evaluation, generic or specific heuristics may be used. Nielsen’s ten usability heuristics are well known, but many other sets of heuristics were proposed. Based on proper heuristics, the heuristic evaluation may also assess other UX aspects, beside usability. Usability heuristic sets are specific artifacts, so heuristics’ “usability” may also be evaluated. If we consider that evaluators are particular “users” of particular “products”, the set of usability/UX heuristics and the heuristic evaluation method, we may also analyze Evaluator eXperience as a particular case of UX. We systematically conduct studies on evaluators’ perception over generic and specific usability/UX heuristics. The paper presents a follow-up study on the perception of novice evaluators over Nielsen’s heuristics, using three online travel agencies as case studies (Atrapalo, TripAdvisor and Expedia). The experiments involved Chilean and Spanish students. We compare new results with our previous findings. Based on empirical results, we think the methodology used when teaching the heuristic evaluation method is highly important.

Idioma originalInglés
Título de la publicación alojadaSocial Computing and Social Media. Communication and Social Communities - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditoresGabriele Meiselwitz
EditorialSpringer Verlag
Páginas452-463
Número de páginas12
ISBN (versión impresa)9783030219048
DOI
EstadoPublicada - 2019
Publicado de forma externa
Evento11th International Conference on Social Computing and Social Media, SCSM 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, Estados Unidos
Duración: 26 jul 201931 jul 2019

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen11579 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia11th International Conference on Social Computing and Social Media, SCSM 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
País/TerritorioEstados Unidos
CiudadOrlando
Período26/07/1931/07/19

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